What’s your blood group?
Technology has revolutionized the way we interact, the way we transact, the way we communicate and has permeated into every other facet of our lives. It has rattled up and disrupted many business models beyond recognition and has forced business leaders to wake up and redefine the way they engage with their customers. Banking, is by far, one of the most impacted business, some out of choice, but … Continue reading “What’s your blood group?”
Digital Banking – Looking Beyond Existing Channels
Why Digital, NOW? Banking industry is at crossroads There are tremendous expectations from banks to keep up with service experiences that are provided by retailers, online providers and other players hitherto unconnected to banking domain. We believe that time has come for a complete overhaul of banking as we know, and digital is the crux or pivot, upon which this transformation is going to hinge upon. Changing … Continue reading “Digital Banking – Looking Beyond Existing Channels”
Payments becoming Conversational
Man is a conversational creature. He learnt to speak and communicate, before he tried to barter or exchange. But, the advent of modern banking and its practices robbed the “conversation” in a transaction and made it all about submitting documents and filling forms, in duplicate and sometimes even in triplicate!! Thanks to emergence of social media, customers are ruling the roost. The power that banks wielded to dictate forms and … Continue reading “Payments becoming Conversational”
Customer Experience is “NOT INCIDENTAL”
Does Starbucks sell coffee? What a silly question … of course they do!! Well let me ask you again, ‘Does Starbucks sell coffee?’ Think again. If coffee is what they sell, then why is their coffee priced so over-the-top? And why do we go to them when a roadside coffee would cost us perhaps one-tenth! So going back to my question, ‘do they sell coffee?’ Yes they do! … Continue reading “Customer Experience is “NOT INCIDENTAL””
Bot in the Branch
As kids, we grew up with Giant Robot and Johnny Sokko, a TV series that captured the fantasy of an entire generation. We all loved to emulate Johnny’s voice commands to his watch, and the resultant aerobics of his obedient Giant Robot. Robots of today might not be capable of the spectacular muscle power of The Giant Robot, but they can more than compensate with their brain power with unlimited capability … Continue reading “Bot in the Branch”