Chatbots to Conversation: Why Banking AI Must Understand Context, Not Just Commands

Banks today talk to their customers more than ever before. But are customers being heard?nnMobile apps, chat interfaces, contact centers, branches, and messaging platforms have dramatically increased interaction frequency. According to Accenture’s 2025 Global Banking Consumer Study, over 75% of retail banking customers now use digital channels as their primary mode of interaction¹.nnYet despite this […]