The Engagement Plateau: What Happens After You’ve Digitized Everything

Banks spent the last decade winning the digitization race. BRAC Bank now opens 77% of new accounts via eKYC. Vietnam’s banking sector processes over 90% of transactions through digital channels. Apps work. Chatbots respond. Onboarding takes minutes instead of days. nnYet when you ask banking executives what keeps them up at night, you hear a different […]