Corporate Banking: Complexity to Singular Simplicity
In one of the conferences I recently attended, I bumped onto Head of Transaction banking in a leading bank in the middle east region. He being a Cash Management Practitioner, we immediately connected and started exchanging notes. During discussion he quoted an example of how onboarding a large telco as a customer, took them 6 months. Most of the time was spent to customize certain processes & data … Continue reading “Corporate Banking: Complexity to Singular Simplicity”
Banking ‘On’.. to… Banking ‘With’ Family
“Can the customer engagement be done beyond a customer? Can new avenues be opened to build an enduring relationship by connecting with the potential customers? Can something more be done, which extends the boundaries, the spectrum and may be the insights!” We at Vayana, continuously think about such intriguing questions and are in search of solutions which allows us to do more for our clients. One of our … Continue reading “Banking ‘On’.. to… Banking ‘With’ Family”
Business Intelligence – The death of Segmentation
“Data! Data! Data! I cannot make bricks without clay!”…no one could have put the problem more succinctly than Sir Arthur Conan Doyle, through his master creation, detective Sherlock Holmes. He has saved many a suspect from the gallows due to astute analytics of facts which was overlooked earlier. It’s a capital mistake to theorize without data. Something which all of us have been guilty of, including large corporations, … Continue reading “Business Intelligence – The death of Segmentation”
We are expanding!!!
Now, Clayfin has a new office in Bengaluru, India! With over 3000 sq.ft capacity the office can comfortably take about 40 people. Honouring our commitment, the Bengaluru office is designed to serve as a Business Continuity site for the Chennai delivery center. Soon, some core team members from our Chennai office will move to this facility. Also, this office has paved the way for the expansion of our … Continue reading “We are expanding!!!”
Banking without Interface
“Hello!!! Howdie??” Me: “I’m good… What’s up today?” “Hey your phone bill is due today. Do you want to pay it now?” Me: “Thanks for reminding. Yes please” “From which account?” Me: “hmmm.. From my salary account” “OK… Done. By the way, it’s David’s birthday next week. Do you want to send him a gift?” Me: “Gift.. Nope just wish him happy birthday” “OK.” Me: “Anything else for … Continue reading “Banking without Interface”
The Second Mover Advantage in Banking
What is the Second Mover Advantage… An example in the Automobile sector is Tesla Motors, founded in 2003 in the Silicon Valley by a group of engineers to launch electric cars. In 11 years, company’s market capital stands at about $32 billion. To cross the same, companies like Ford and General Motors took more than 60 years. This is true for any industry… Look at Apple… Look at … Continue reading “The Second Mover Advantage in Banking”
What’s your blood group?
Technology has revolutionized the way we interact, the way we transact, the way we communicate and has permeated into every other facet of our lives. It has rattled up and disrupted many business models beyond recognition and has forced business leaders to wake up and redefine the way they engage with their customers. Banking, is by far, one of the most impacted business, some out of choice, but … Continue reading “What’s your blood group?”
Digital Banking – Looking Beyond Existing Channels
Why Digital, NOW? Banking industry is at crossroads There are tremendous expectations from banks to keep up with service experiences that are provided by retailers, online providers and other players hitherto unconnected to banking domain. We believe that time has come for a complete overhaul of banking as we know, and digital is the crux or pivot, upon which this transformation is going to hinge upon. Changing … Continue reading “Digital Banking – Looking Beyond Existing Channels”
Payments becoming Conversational
Man is a conversational creature. He learnt to speak and communicate, before he tried to barter or exchange. But, the advent of modern banking and its practices robbed the “conversation” in a transaction and made it all about submitting documents and filling forms, in duplicate and sometimes even in triplicate!! Thanks to emergence of social media, customers are ruling the roost. The power that banks wielded to dictate forms and … Continue reading “Payments becoming Conversational”
Customer Experience is “NOT INCIDENTAL”
Does Starbucks sell coffee? What a silly question … of course they do!! Well let me ask you again, ‘Does Starbucks sell coffee?’ Think again. If coffee is what they sell, then why is their coffee priced so over-the-top? And why do we go to them when a roadside coffee would cost us perhaps one-tenth! So going back to my question, ‘do they sell coffee?’ Yes they do! … Continue reading “Customer Experience is “NOT INCIDENTAL””