Cents and Sensibility: Crafting Better Relationships with Money Through Personal Finance Management in Vietnam
Cents and Sensibility: Crafting Better Relationships with Money Through Personal Finance Management in Vietnam
Giải pháp Quản Lý Tài Chính Cá Nhân (PFM) giúp bạn hiểu, kiểm soát, sử dụng tiền một cách thông minh và có mục tiêu.
Giải pháp Quản Lý Tài Chính Cá Nhân (PFM) giúp bạn hiểu, kiểm soát, sử dụng tiền một cách thông minh và có mục tiêu.
From exclusion to empowerment: Driving digital financial inclusion in developing economies
From exclusion to empowerment: Driving digital financial inclusion in developing economies
Making Waves or Barely Staying Afloat? Accelerating Digital Transformation Retail Banking
Making Waves or Barely Staying Afloat? Accelerating Digital Transformation Retail Banking
Omnichannel Banking – Myths and Realities
Omnichannel banking has been the latest buzzword in the financial world. With customer experience gaining immense focus in the last decade, it has become imperative to build online and offline financial channels available on different devices. However, many omnichannel myths have prevailed in the financial world, and it’s time to get to the bottom of some of them. Debunking the myths of omnichannel banking Multichannel and omnichannel are … Continue reading “Omnichannel Banking – Myths and Realities”
Unravelling the Banking Experience Conundrum
Banking applications were always created in a void, or a vacuum, where the designers were far removed from the reality of the users / customers on the ground. At hindsight, it is humorous to even think that a few sets of people sitting in their ivory towers thought they could design a wholesome banking experience for the vast majority of users, with whom they had no real connect. … Continue reading “Unravelling the Banking Experience Conundrum”
7 tips for an award-winning Digital Banking Experience
Mobile First In a generation where mobile is the most pervasive element, having a solution that can be mobile-first with all relevant features, is paramount. Responsive design and light-weight. Can’t be enunciated further! Online Acquisition Opening account just can’t become a hassle anymore. Like, seriously. If you make the initial barrier cumbersome, we’re in for a bumpy ride. Seamless, product viewing, finding the best-fit product, e-KYC verification and … Continue reading “7 tips for an award-winning Digital Banking Experience”
Customer Experience – Small and Big Wins
Customer Experience defines the engagement model for any business – not sure why this thought entered my mind, as I was at a Drive-in ATM. As I collected the cash and was seeking a receipt, the ATM had a feature offering to send the receipt by email. Very convenient and just in the nick of time – I clicked the email receipt request and was on my way. A month … Continue reading “Customer Experience – Small and Big Wins”
Extend Product as a Platform with Purpose
In the recent past, we have observed that the Banks are in a dilemma whether to procure products from a product vendor or get a platform vendor to build features based on their requirements. If this debate had happened a decade ago, probably the Product strategy would have won hands down as the platform vendor would have just provided an API or SDK whereas the product vendor would have provided … Continue reading “Extend Product as a Platform with Purpose”
The Spy Who Lives with Me
You: – “Alexa, what is my account balance?” Alexa: – “Your account balance today is 75,500 Dollars!” The above might have sounded imaginary or bit fantastic last year, but it has become a reality today in many US homes!! CapitalOne was the first bank to enable voice banking in Alexa. AMEX is next and others are queuing up. Echo (Alexa) from Amazon is probably the most important invention, since mankind invented the wheel (and of … Continue reading “The Spy Who Lives with Me”