UPI – The payments engine for Digital India
August’16 has been a watershed month for payments in India. It is the month when Unified Payment Interface (UPI) was launched to the masses. NPCI’s UPI is going to change the payments landscape for everybody, forever. It is arguably the biggest thing to happen to Payments in India since we minted the first coin many millennia ago. While other “developed” countries like US are talking about “Same Day” … Continue reading “UPI – The payments engine for Digital India”
Corporate Banking: Complexity to Singular Simplicity
In one of the conferences I recently attended, I bumped onto Head of Transaction banking in a leading bank in the middle east region. He being a Cash Management Practitioner, we immediately connected and started exchanging notes. During discussion he quoted an example of how onboarding a large telco as a customer, took them 6 months. Most of the time was spent to customize certain processes & data … Continue reading “Corporate Banking: Complexity to Singular Simplicity”
Business Intelligence – The death of Segmentation
“Data! Data! Data! I cannot make bricks without clay!”…no one could have put the problem more succinctly than Sir Arthur Conan Doyle, through his master creation, detective Sherlock Holmes. He has saved many a suspect from the gallows due to astute analytics of facts which was overlooked earlier. It’s a capital mistake to theorize without data. Something which all of us have been guilty of, including large corporations, … Continue reading “Business Intelligence – The death of Segmentation”
The Second Mover Advantage in Banking
What is the Second Mover Advantage… An example in the Automobile sector is Tesla Motors, founded in 2003 in the Silicon Valley by a group of engineers to launch electric cars. In 11 years, company’s market capital stands at about $32 billion. To cross the same, companies like Ford and General Motors took more than 60 years. This is true for any industry… Look at Apple… Look at … Continue reading “The Second Mover Advantage in Banking”
Customer Experience is “NOT INCIDENTAL”
Does Starbucks sell coffee? What a silly question … of course they do!! Well let me ask you again, ‘Does Starbucks sell coffee?’ Think again. If coffee is what they sell, then why is their coffee priced so over-the-top? And why do we go to them when a roadside coffee would cost us perhaps one-tenth! So going back to my question, ‘do they sell coffee?’ Yes they do! … Continue reading “Customer Experience is “NOT INCIDENTAL””